Privacy Policy

Last Updated: 28 October 2025

Luma SA Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our online booking service.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1. Personal Data You Provide to Us

We collect personally identifiable information that you voluntarily provide to us when you:

• Make a Purchase: This includes your name, shipping address, billing address, email address, and phone number.
• Contact Us: This includes your name, email address, and the content of your message.

1. Financial Data All financial information (like credit card numbers) is processed by our secure third-party payment gateway (e.g., PayStack, Yoco). We do not collect or store any of your financial data on our servers.
2. Automatically Collected Data

When you use our site, we may automatically collect information about your device and browsing activity, such as your IP address, browser type, operating system, pages you view, and the dates/times of your visits. This is done through cookies and similar technologies.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process and manage your purchases, orders, and payments.
• Schedule, manage, and communicate with you about your repair bookings.
• Send you order confirmations, shipping notifications, and other transactional emails.
• Respond to your customer service requests and support needs.
• Send you marketing and promotional communications (you may opt-out at any time).
• Monitor and analyze usage and trends to improve your experience with the Site.
• Prevent fraudulent transactions and enhance the security of our Site.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with third parties that perform services for us or on our behalf, including:

• Courier Services: To deliver your orders.
• Payment Processors: To securely process your payments.
• IT Service Providers: Who host and maintain our website.

We will only share the minimum information necessary for these third parties to perform their designated functions.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We have implemented SSL (Secure Socket Layer) technology to ensure that all data passed between the web server and your browser remains private and integral. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

5. Your Rights Under POPIA

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

• Be notified that your personal information is being collected.
• Request access to the personal information we hold about you.
• Request the correction, destruction, or deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details below.

6. Cookies

We use cookies to help customize the Site and improve your experience. Cookies are small files stored on your computer that help us remember your preferences, such as items you’ve added to your cart. You can choose to disable cookies in your browser settings, but this may affect the functionality of the Site.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date of this policy. We encourage you to review this policy periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@lumasawellness.co.za